GoChess Robotic Support Knowledge Base

Everything the support team needs for GoChess Robotic and GoChess Wizard Alive: how the product actually works, what customers get wrong, what is a known bug, and when to escalate. Built from the R&D deep-dive session with Amit Katz and Shakked Rashty, merged with the beta-ticket FAQ analysis.

Each answer is written to be usable as-is in a reply. Anything procedural is laid out as numbered steps you can walk a customer through, and Copy answer puts it on the clipboard as clean plain text. Entries badged Internal must never be pasted to a customer.

Image slots. Dashed boxes mark places where a photo or screenshot would do the explaining. Each one names the file it is waiting for, so drop that image into the img/ folder and it appears automatically, no code change. Captions describe exactly what to shoot. Image notes are stripped from Copy answer.